How do I return an item?

30 Day Return Policy
- We accept returns and exchanges for products within 30 days from the date of purchase. The date of purchase is the date the item is shipped. A 15% restocking fee applies to all returns. No returns will be accepted without first contacting us via phone at 513-489-9578x104 or e-mail [email protected] for a Return Authorization number. No returns accepted on custom orders, or any item with "no returns" or "final sale" listed in the product description. Defective products will be exchanged at no charge, or full credit will be refunded upon return if product is no longer available. Customer is responsible for the cost of the return of defective product.